Privacy Policy

Overview

Aessencelab ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy applies to all products and services offered by Aessencelab, including but not limited to desktop applications, web services, mobile applications, and related websites. This policy explains how we collect, use, store, and protect your information when you use our products and services.

Data Controller

Aessencelab is the data controller for your personal data. If you have any questions about data processing, please contact us at [email protected].

Information We Collect

Depending on which products and services you use, we may collect the following categories of information:

Account Information

When you register for our web services, we collect your email address, username, and other registration information to create and manage your account.

Local Data

Our products store your settings and preferences locally on your device. This data is not uploaded to our servers.

Usage Analytics

We collect anonymous website usage data (such as page views, feature usage frequency) through Google Analytics to improve the product experience. This data is anonymized and cannot be traced to individuals.

Crash Reports

If the app crashes, we may collect anonymous crash reports to improve stability. These reports do not include personally identifiable information.

Payment Information

Payments are collected and processed by third-party payment processors (Paddle, Stripe, or LemonSqueezy, depending on the product). We do not directly store your credit card numbers or full payment credentials. We may receive limited transaction-related information (such as transaction ID, purchase date, product name) to provide customer support and manage licenses.

Legal Basis for Processing

Under the GDPR and other applicable laws, we process your personal data based on the following legal grounds:

• • Contract performance: Providing the products and services you request, processing payments, managing your account
• • Legitimate interests: Product improvement, security, fraud prevention, usage analytics
• • Consent: Sending marketing communications, using non-essential cookies
• • Legal obligation: Compliance with legal requirements such as tax record retention

Cookies and Tracking Technologies

Our websites use cookies and similar technologies to enhance your browsing experience:

• • Essential cookies: Required for basic website functionality (such as session management, security) and cannot be disabled
• • Analytics cookies: Collect anonymous usage data through Google Analytics to help us understand how our website is used and improve our services

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect website functionality.

How We Use Information

• • Provide and improve our products and services
• • Diagnose and resolve technical issues
• • Analyze app performance and user experience
• • Process payments and license validation
• • Send service-related notifications

Third-Party Services

Our products may use the following third-party services:

• • Payment processing: Paddle (https://www.paddle.com/legal/privacy), Stripe (https://stripe.com/privacy), LemonSqueezy (https://www.lemonsqueezy.com/privacy) (varies by product)
• • Website analytics: Google Analytics (https://policies.google.com/privacy)
• • App updates: Sparkle (https://sparkle-project.org) (direct-download desktop builds only)

These third-party services have their own privacy policies. We recommend reviewing the links above for details.

International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. When such transfers occur, we ensure appropriate safeguards are in place (including Standard Contractual Clauses, SCCs) to protect your data and comply with applicable data protection laws.

Data Storage and Retention

We retain different categories of data for the following periods:

• • Account data: Retained during your account lifetime and deleted within 30 days after account deletion
• • Payment records: Retained as required by applicable law (typically 5-7 years for tax and audit purposes)
• • Analytics data: 26 months (Google Analytics default retention period)
• • Crash reports: 90 days
• • Local data: Stored on your device under your full control; you can delete it at any time

You can contact us at any time to delete server-side data at [email protected].

Data Security

We use industry-standard safeguards to protect your data. Payment details are transmitted over encrypted connections, and we do not store your credit card data.

Children's Privacy

Our products are not intended for children under 13 years of age. We do not knowingly collect any information from children under 13. If you are a parent or guardian and discover that your child has provided us with information, please contact us and we will promptly delete such information.

Your Rights

You have the right to:

• • Access the data we hold about you
• • Request deletion of your data
• • Opt out of data collection where applicable
• • Export your settings data

EU User Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following additional rights:

• • Right of access: Obtain a copy of the data we hold about you
• • Right to rectification: Request correction of inaccurate data
• • Right to erasure: Request deletion of your data ("right to be forgotten")
• • Right to data portability: Receive your data in a structured, commonly used format
• • Right to restriction: Restrict data processing in certain circumstances
• • Right to object: Object to data processing based on legitimate interests
• • Right to withdraw consent: Withdraw your consent at any time
• • Right to lodge a complaint: File a complaint with your local Data Protection Authority (DPA)

To exercise these rights, contact [email protected]. We will respond to your request within 30 days.

California User Rights (CCPA)

If you are a California resident, you have the following rights:

• • Right to know: Learn about the categories and specific pieces of personal information we collect
• • Right to delete: Request deletion of personal information we have collected about you
• • Right to opt-out: Opt out of the "sale" of personal information (we do not sell personal information)
• • Right to non-discrimination: Not receive discriminatory treatment for exercising CCPA rights

To exercise these rights, contact [email protected].

Contact Us

If you have any questions about this privacy policy, contact us at [email protected].

Policy Updates

We may update this policy from time to time. Significant changes will be announced through in-app notices or email.