Refund Policy

Last updated: March 24, 2026

Overview

Aessencelab wants you to have a clear understanding of each product before purchase. If you run into licensing, compatibility, or duplicate-charge issues after checkout, contact us at [email protected] first. For eligible orders, we will process refunds in accordance with this policy.

Refund Eligibility and Window

  • • Refund windows may vary by plan and are shown on the relevant purchase or checkout page
  • • Any refundable plan will provide a minimum refund window of 7 days
  • • Some plans may offer a longer refund period; if so, the longer period shown on that checkout page applies
  • • Refund requests must be submitted to [email protected] within the refund window that applies to the order

Common Non-Refundable Situations

  • • Requests submitted after the refund window for the order has expired
  • • Plans or promotions that were explicitly marked as non-refundable at purchase time
  • • Orders placed through third-party marketplaces, resellers, or partner channels that apply their own refund rules
  • • Requests that cannot be verified after we ask for the missing order details

Third-Party Purchases

If your order was processed by a third-party payment platform, app marketplace, or reseller, refunds will usually be governed by that platform's policy and process. We can help you confirm order details or explain the product issue, but we cannot override the third party's refund rules.

How to Request a Refund

  • • Email [email protected] with the purchase email, transaction ID, product name, and a short description of the issue
  • • Before issuing a refund, we may first help troubleshoot common cases such as activation failures, compatibility issues, or duplicate purchases
  • • If a refund is approved, the payment will be returned to the original payment method, subject to processor or bank timelines

Access After Refund

  • • Once a refund is completed, any license, activation, or related service entitlement tied to that order will be revoked
  • • After a refund, you may no longer continue using the paid features, updates, or support associated with that order

Policy Updates

We may update this Refund Policy from time to time to reflect changes in products, pricing, or payment arrangements. The updated version will be posted on this page and becomes effective on the date shown above.

Contact Us

If you have any questions about refund eligibility, order status, or the refund process, contact us at [email protected].